Terms & Conditions
One Point ERP (SaaS) · Version 1.0 · Effective 2026-06-16
1. Definitions
“Service” means the hosted One Point ERP software, related websites, and support we provide. “Client Data” means all data you enter into or upload to the Service. “Subscription” means your chosen plan. “Fees” means the charges for your Subscription.
2. The Service and Account Registration
We grant you a non-exclusive, non-transferable right to access the Service for your internal business purposes for the duration of your paid Subscription. You are responsible for the accuracy of your registration information, for keeping your credentials confidential, and for all activity under your account.
3. Free Trial
We may offer a free trial for a limited period. At its end, access pauses unless you subscribe. Trial data may be deleted if no paid Subscription is taken within a reasonable period. The trial is provided “as-is” with no warranties.
4. Fees, Billing and Taxes
Fees are billed in advance each period in Sri Lankan Rupees unless agreed otherwise. Payment is due on invoice. Fees are exclusive of applicable taxes, for which you are responsible. We may revise Fees on at least 30 days’ notice, effective your next billing period. Fees paid are non-refundable except where required by law.
5. Late Payment, Suspension and Reactivation
If payment is not received by the due date, we may send reminders and, after a reasonable grace period, suspend access. Continued non-payment may lead to archival and deletion as in clause 9. Access is reactivated on receipt of outstanding Fees. Suspension does not relieve you of accrued Fees.
6. Ownership of Client Data
As between you and One Point, you own all Client Data. We claim no ownership. You grant us a limited licence to host, process, back up and transmit Client Data solely to provide and support the Service. You are responsible for its accuracy, legality, and your right to use it.
7. Data Protection and Privacy
We process personal data per our Privacy Policy and the Personal Data Protection Act No. 9 of 2022. We apply reasonable safeguards. You are responsible for ensuring your use of personal data within the Service is lawful and for obtaining necessary consents from the individuals whose data you process.
8. Backups — Shared Responsibility
We perform routine backups as part of normal operations, provided as a convenience and not a guarantee. You are strongly advised to keep your own independent copies of Client Data, and may request an export while your account is active. We are not liable for data loss except to the extent caused by our gross negligence or wilful misconduct.
9. Term, Termination, Archival and Data Export
These Terms continue while you use the Service. Either party may terminate on reasonable notice; we may terminate or suspend immediately for material breach, non-payment, or misuse. On termination you may, for a limited period, request an export of Client Data, after which we may archive and then permanently delete your site and data, retaining a final backup for a limited period only.
10. Acceptable Use
You agree not to use the Service to break any law; store or transmit unlawful, infringing or harmful material; attempt unauthorised access to the Service or other clients’ data; disrupt the Service; or resell it without our written consent. We may suspend accounts that breach this clause.
11. Service Availability and Support
We use reasonable efforts to keep the Service available but do not warrant uninterrupted or error-free operation. The Service may be unavailable for maintenance or factors beyond our control. We provide support during normal business hours in Sri Lanka through published channels. Specific availability commitments apply only under a separate written Service Level Agreement.
12. Third-Party Software and Services
The Service is built on ERPNext / Frappe (open-source) and relies on third parties for hosting, payments and email. Such components are subject to their own terms. We are not responsible for third-party acts, omissions, or availability.
13. Warranties Disclaimer
To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
14. Limitation of Liability
To the maximum extent permitted by law, One Point’s total aggregate liability arising out of or related to the Service shall not exceed the total Fees you paid in the three (3) months before the event giving rise to the claim. We shall not be liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data or business. Nothing excludes liability that cannot be excluded under law.
15. Indemnity
You agree to indemnify and hold harmless One Point against claims, losses or expenses arising from your Client Data, your use of the Service, or your breach of these Terms or applicable law.
16. Confidentiality
Each party shall keep confidential the other’s non-public information and use it only to perform under these Terms.
17. Changes to the Service and these Terms
We may modify the Service and these Terms. Material changes will be notified by email or through the Service with reasonable notice. Continued use after changes take effect constitutes acceptance.
18. Governing Law and Dispute Resolution
These Terms are governed by the laws of Sri Lanka. The parties shall first attempt amicable resolution; failing that, the courts of Sri Lanka shall have jurisdiction.
19. General
If any provision is unenforceable, the remainder continues. Failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign to a successor. These Terms, the Privacy Policy and your accepted plan form the entire agreement regarding the Service.
20. Contact
One Point Consultants (Pvt) Ltd · customerservices@onepoint.lk · WhatsApp +94 76 653 3921 · onepoint.lk
One Point Consultants (Pvt) Ltd · customerservices@onepoint.lk · Privacy Policy